Find common ground in disputes and resolve any issue
Most landlord-tenant disputes are resolved through direct communication between both parties, without the need for external intervention. However, simply discussing the issue may not always be effective or advisable, and some situations may escalate, requiring more formal steps.
While it might seem tempting to take the matter to court, this approach is often costly and can strain the relationship further. Both parties are likely to face considerable fees, and the process can be time-consuming. If you're a landlord facing difficulties, explore alternative methods of tenant dispute resolution before opting for litigation.
At AST Assistance, our landlord assistant specialists have successfully helped hundreds of landlords and tenants reach amicable solutions. We help both parties navigate landlord-tenant disputes, offering practical advice on the appropriate steps to take in order to achieve a fair and efficient resolution.
Contact us on 01706 619 954, send an email to info@ast-assistance.com or complete our online form to request a call back. We are here to help guide you through the process of how to handle landlord and tenant disputes efficiently and effectively.
Our approach to landlord-tenant disputes
In sensitive situations, there needs to be a fair intermediary who can mediate landlords and tenants through any disputes they are involved in. Our team delivers a service that solves the dispute and guides landlords on the best possible actions to take. We will work towards resolving disputes between landlords and tenants without needing to resort to court proceedings.
In fact, three out of four cases we tackle are resolved before the courts are involved. This has led to us rapidly building a reputation for giving landlords expert advice to put them in the best possible position for resolving the dispute with a favourable outcome in mind.
Should your dispute reach the court, we will endeavour on your behalf, providing you with the advice and guidance you need to successfully resolve the dispute.
How we can help with landlord and tenant dispute resolution
With our extensive knowledge of landlord-tenant disputes, we have successfully assisted numerous landlords in resolving a wide range of property disputes.
Common landlord-tenant disputes we can advise on includes:
- Disputes over service charges
- Rent arrears and related financial disagreements
- Tenancy terminations, including forfeiture and possession
- Compliance with landlord obligations
- Issues surrounding property upkeep and property maintenance responsibilities
- Conflicts arising from tenancy agreements and lease terms
- Your rights as a landlord
This list is not exhaustive. If you are facing any property disputes with your tenant, we have the knowledge and experience to guide you through the situation objectively.
Rent-related disputes
Disputes over rent can arise for many reasons, including missed payments, disagreements about arrears or confusion around rent increases. If a tenant has fallen behind or is challenging the amount owed, prompt legal action may be required. AST Assistance supports landlords by reviewing the tenancy terms, assessing payment history and determining the most effective method to pursue arrears or initiate possession proceedings where necessary.
Property maintenance disputes
It’s not uncommon for landlords and tenants to disagree over who is responsible for certain repairs. These disputes may involve allegations of disrepair, refusal to carry out agreed works or tenants denying access for essential maintenance. AST Assistance provides clear advice on statutory obligations and can act on your behalf if the dispute escalates, helping you to resolve the issue.
Tenancy disputes and possession proceedings
Initiating possession proceedings can become necessary if a tenant refuses to vacate or breaches their tenancy obligations. AST Assistance can manage every stage of the process, from notice preparation to court representation. We work to minimise delays and follow the correct procedures, whether using the accelerated process for Section 21 notices or the standard route for Section 8 claims.
Section 21 notice proceedings
When a landlord wishes to recover possession without alleging fault, a Section 21 notice may be used - but only if specific legal requirements have been met. These include proper deposit protection, service of prescribed documents, and compliance with energy efficiency and safety regulations. AST Assistance audits all necessary documentation before preparing and serving the notice, making sure that it's legally valid and enforceable.
Section 8 notice proceedings
Where a tenant has breached the tenancy agreement - for example, by accruing rent arrears or engaging in anti-social behaviour - a Section 8 notice may provide a lawful route to regain possession. Our team identifies the most suitable grounds, drafts and serves the notice correctly and, if needed, prepares your case for court. AST Assistance works to protect your property and recover any outstanding losses.
Noise and disturbance disputes
Neighbour complaints and tenant misconduct can lead to friction and, in some cases, legal exposure for landlords. Whether the issue involves persistent noise, harassment, or other forms of nuisance, AST Assistance offers strategic support. We assess the evidence, advise on issuing breach warnings or notices and pursue possession if the conduct continues. We also advise landlords on their responsibilities under the tenancy and local authority regulations.
Property damage disputes
When a property is returned in poor condition, disputes often follow regarding the cost of repairs. AST Assistance helps landlords assess the extent of damage, distinguish it from fair wear and tear and gather supporting evidence. We then advise on the best course of action - whether through deposit deductions, formal settlement discussions or legal proceedings to recover losses.
Security deposit disputes
End-of-tenancy disagreements about deposits can be complex and time-consuming. Whether a tenant disputes proposed deductions or a deposit scheme adjudication is required, AST Assistance provides landlords with a thorough review of their claim. We assist in preparing supporting evidence, responding to tenant challenges, and managing the adjudication process or pursuing court action where alternative resolution fails.
FAQs about landlord-tenant disputes
When is a landlord not able to gain access to the property?
During a tenancy, it is unlawful for a landlord to access the property without the tenant’s explicit consent, as outlined in the tenancy agreement. However, landlords are permitted to access the property for reasonable purposes, such as conducting repairs, but must provide at least 24 hours’ notice beforehand.
How to handle landlord-tenant disputes?
If you're a landlord and you want to know how to settle landlord-tenant disputes without litigation, first attempt the following steps:
- Initiate discussion with the tenant: start by making contact with the tenant to attempt resolving the issue directly. Many landlord-tenant disputes can be resolved through open communication.
- Make reasonable efforts to communicate: if the tenant is unresponsive, you should still attempt to engage them. Keeping a record of your efforts to communicate is beneficial and can support your case if further dispute resolution steps are needed.
- Seek mediation: if attempts to communicate are unsuccessful, consider using a dispute resolution service. A mediator can provide guidance and help both parties reach an agreement without escalating the matter to the point of a court hearing. This process often helps landlords and tenants reach a fair outcome.
How to deal with an aggressive tenant?
If you are dealing with a tenant who is behaving aggressively, remain calm and avoid confrontation. Avoid being alone with them if you're concerned for your safety, make a record of all incidents and if necessary, seek legal advice on how to manage the situation. If the issue cannot be resolved through communication or mediation, legal action may be required to resolve the landlord-tenant dispute.
How long does a tenant have to raise a dispute?
Tenants can typically raise a dispute at any point during the tenancy or shortly after its conclusion, depending on the nature of the disagreement. Most renters’ dispute resolution processes will consider tenant disputes within a reasonable timeframe after the issue arises, although specific time limits may be outlined in the tenancy agreement.
How long does a landlord have to raise a tenant dispute?
Landlords should take prompt action when disputes with tenants arise. While there is no fixed time limit for raising a landlord-tenant dispute in the UK, it’s generally advisable to address issues as soon as possible to avoid complications.
If direct discussions fail to resolve disputes, landlords can seek assistance from a tenancy dispute service. This step allows landlords to access professional mediation, which can help both parties reach an agreement. Waiting too long to raise a dispute could result in missed opportunities for negotiation or resolution, especially if the dispute concerns unpaid rent or property damage.
Get in touch
If you're experiencing issues with tenant-landlord disputes and want to give yourself the best chance of resolving them successfully, get in touch with the expert team at AST Assistance today. Call us on 01706 619 954, email info@ast-assistance.com, or fill in our online form to request a call back.
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