Landlord Tenant Mediation Services

Thoroughly investigating disputes before going to the courts

As a landlord, you wish every tenancy to run smoothly and without a hitch, but this is not always the case. There are always challenges that will arise over the course of a tenancy, sometimes unexpectedly, and sometimes foreseeable if there is a path of escalation.

In many circumstances, solving the dispute between the tenant and landlord is preferable; it saves both parties time, money and stress. However, it is not always the case that both parties are willing to resolve a dispute directly - one may not be willing to open up a discussion and, when there is a dispute, it can be difficult to move forward.

For some tenancy issues and subsequent courses of action, the law places responsibility on landlords to make attempts to resolve the dispute. This is especially true of cases that are to be taken to court.

The team at AST Assistance believes that any dispute should be thoroughly investigated before going to the courts, saving you the financial and emotional burden. For information on how our bespoke landlord-tenant mediation service can help you manage your portfolio smoothly, get in touch by calling us on 01706 619 954, emailing, or filling in our online form to request a callback.

Instruct Us Our Approach

How we can help

The aim of mediation is to help landlords and tenants resolve issues that may have arisen during their tenancy or to agree to an end to the tenancy. These issues commonly relate to rent payments and arrears, but other issues that have arisen can undergo mediation to prevent the matter from progressing to court. It is, therefore, vital that you understand your legal obligations, as well as the ways you can manage your tenancies with as little stress as possible.

AST Assistance has helped countless landlords understand best practices for landlord-tenant mediation, providing you with leading guidance for you to approach issues with clearer objectives and better tools to effectively resolve them.

When you employ AST Assistance as a landlord-tenant mediator, you choose a streamlined process that allows for both parties to deal with the circumstances and come to a resolution. While we aim for a resolution that suits the needs of all parties, our priority will always be to satisfy those of the landlord.

With our in-depth knowledge of tenancy disputes and landlord obligations, and our experience to resolve numerous issues prior to escalation, we deliver an efficient mediation process that leaves both parties best placed to understand their rights. The result of our services is a thorough understanding of the steps needed to follow in order to come to a resolution. We will ensure that your needs are met and that you fulfil your legal obligations as a landlord.

The Mediation Process: Step-by-Step Guide

landlord-tenants.jpgThe mediation process consists of several key steps: initiating the mediation service, engaging in communication and negotiation, and finalising a mediation agreement. By following these steps, landlords and tenants can work towards finding a mutually satisfactory resolution to their dispute.

The forthcoming subsections will detail each step, offering a thorough guide for navigating the mediation process.

Initiating the Mediation Process

To start the mediation process, both parties must contact the mediation service, provide all relevant information, and agree to participate. The information required may include contact details, particulars of the dispute, any pertinent documentation or evidence, and the consent of both parties to take part in the mediation. Once the parties have agreed to participate, the mediator can commence the process by coordinating with each party separately.

Communication and Negotiation During Mediation

Throughout the mediation process, transparent and candid dialogue is key to achieving an agreement that all parties find satisfactory. Both parties should be free to express their concerns and interests, while the mediator facilitates communication and negotiation.

Active listening and empathy are fundamental to grasping each party’s viewpoint, potentially leading to both common sense and dispute resolution.

Finalising the Mediation Agreement

The mediation agreement gets finalised when both parties consent to the terms and reach an agreement by signing the document. The agreement may be provisional or final, and it is essential to ascertain whether it is legally binding.

If necessary, a court order may be obtained to make the agreement legally binding, ensuring that both parties adhere to the terms of the agreement and avoid potential legal action.

Tips for Successful Landlord Tenant Mediation

landlord-tenant-mediation.jpgSuccessful landlord-tenant mediation requires open communication, prioritising issues, and focusing on future-oriented solutions to solve disputes. The ensuing subsections will offer tips and best practices to guarantee a successful mediation outcome, assisting landlords and tenants in manoeuvring the process more efficiently.

Open and Honest Communication

Encouraging honest dialogue and active listening is essential for understanding each party’s perspective and concerns. Open communication helps to build trust and encourages parties to express their needs, ultimately leading to a more effective resolution.

By fostering a safe and neutral environment for open communication, mediators can ensure that both parties have a say in the mediation process.

Prioritising Issues and Finding Common Ground

Identifying primary concerns and finding common ground is key to achieving a resolution beneficial to all parties in landlord-tenant mediation. By focusing on shared interests and exploring alternative solutions, the mediator can guide the parties toward an amicable agreement.

Recognising the core issues at hand and addressing them effectively can help resolve disputes efficiently and improve landlord-tenant relationships.

Maintaining a Future-Focused Approach

Adopting a future-focused approach in landlord-tenant mediation involves:

  • Concentrating on finding lasting solutions
  • Preventing future disagreements
  • Encouraging dialogue, negotiation, and collaboration between landlords and tenants
  • Preserving the relationship
  • Potentially saving time, money, and stress for both parties

By addressing the root causes of disputes and promoting a positive landlord-tenant relationship, mediation can provide a more secure and peaceful tenancy arrangement.

Landlord mediation services provide an effective and efficient means of resolving disputes between landlords and tenants, avoiding the need for costly and time-consuming court proceedings. By fostering open communication, prioritising issues, and adopting a future-focused approach, mediation can lead to mutually beneficial resolutions and improved landlord-tenant relationships. Whether addressing rent arrears, property repairs, or communication issues, mediation services can offer valuable support and guidance in navigating these complex disputes.

FAQs about landlord-tenant mediation

Can a landlord take a tenant to court?

There are various reasons why a landlord would be eligible to take a tenant to court. However, taking a dispute to court can often be a lengthy process, during which you will still have to deal with the issue. A court case can also be expensive, especially if you require legal representation. 

As such, the team at AST Assistance work tirelessly to resolve the dispute fairly, before the need for the courts to be involved. We ensure that both parties have their needs heard, and work as a fair mediator to come to a compromise.

How to settle landlord tenant disputes

It is always preferable to be able to resolve a dispute without the need for a third party. However, this is often difficult, as one party may not wish to engage in any form of communication. There are best practices for approaching a landlord-tenant dispute, reducing the risk of escalation or the need to involve the courts. For more information, visit our landlord-tenant dispute page.

Find out more about landlord tenant mediation

To learn more about our approach to mediation and how it will apply to your circumstances, get in touch with the specialist mediation team at AST Assistance today. Call us on 01706 619 954, email, or fill in our online form to request a callback.

Relax, you’re in good hands… 

Request a callback

Our Testimonials

Information, help & advice

Visit our Facebook and LinkedIn pages